Kylie + Windows 7 = Win
Full Disclosure
So this is a bit outside of normal for me. If you’ve taken the time to read the about section of the site you’ll know I’m a Product Manager at Microsoft in the CE group. Given that, I try and stay about as far away from Microsoft topics as I can in a sort of separation of church and state sort of concept. It’s just usually bad news to cross your personal blogging efforts with your company.
That being said, I try and be somewhat relevant to what is going on in the world, and well Windows 7 on October 22nd 2009 will be one of the biggest stories of the day. So here’s my take which is not in any way representative or endorsed by Microsoft. This is only my own personal view as a user of the product, a consumer, and someone who loved the new advertisements.
A New Breed of Advertising
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Windows 7 arrives amid a mix of the A-Team, a little girl, ponies, kittens, and awesomeness. Commercials dedicated to the fun, often random, whimsical desires of a diverse group of customers; who use their machines in any way but what is predictable. Finally the marketing for this product has caught up with the internet age; where people watch dogs on skateboards via YouTube or unfortunate pictures of failure at failblog and peopleofwalmart.
A Product That Fits
I’ve been using Windows 7 since it came out in beta and have loved every minute of it. One of my earliest memories of a Windows 7 “WOW!” moment came when I had a fellow Product Manager who wanted to get a second screen working with his Lenovo laptop so he could keep an eye on March Madness (NCAA Basketball) while he continued to work on his other screen.
Here’s how the scene played out (almost commercial like in its ability to pitch a product feature):
PM 1: He guys do you know anything about ATI drivers? I really need to figure out how to get this second monitor working, I’m missing the Michigan game.
PM2:Oh you actually don’t want to go to ATI’s website its more of a Lenovo issue you should head to their website, and look through the available drivers for that device.
Me:Or you could just click the Windows Update button, the Windows team understood how bad of an experience it could be to have to jump around all over the internet, and worked with their partners to get the drivers delivered via a Microsoft download.
PM2: Oh yeah…….
PM1: Let me try that.
<90 seconds pass> and PM 1 comes rushing back to my office.
PM1: It’s working and I can watch the game now. That was great.
The best thing I can say about the product is it works around your life. There are lots of features designed to make the places you were already going to that much easier to reach. That’s why I love the random and totally bizarre commercials with a little 5 year old rocking out on her PC, because that’s honestly how the product feels to me.
Conclusion
As for the marketing, I love the little girl she humanizes this giant product, sells the right message (it really is that easy), and looks like she’s having a ton of fun doing it. Then you throw in some A-Team song and I’m all about it. Sure the ad is random but so are consumers, and that’s who needs to cuddle up with Windows 7.
Only concern I have with the advertising is I’d like to see more features outlined. That has been one of the showcases of the iPhone commercials which have been so successful. They show you how to use the product in a 30 second spot every time, and it’s something Microsoft should also be doing.

http://brainstormtech.blogs.fortune.cnn.com/2009/10/24/windows-7-student-upgrade-hell
Yea! Windows 7 did this to me too…
http://www.computerworld.com/s/article/9139991/Windows_7_endless_reboot_answer_evades_Microsoft?source=CTWNLE_nlt_pm_2009-10-27
Here is another one.
This highlights the problem with quality control. If you do a fresh install, you do not have the problems. Why do these OS manufacturers have a problem with these upgrades? These types of problems are typical, although not limited, to Microsoft. I can’t remember how many times something installed the stupid Google toolbar and blew out my web browser.
Windows 7 is truly an excellent operating system, but you won’t get people to invest in your product (brand) if the install program blows it up. It is a real shame these guys did not spend more time testing and cleaning up the build before unleashing it on the public.